Maya, her mom and two siblings lived with Maya’s grandmother in an apartment in New Haven. when her grandmother’s boyfriend became abusive, Maya’s mom was forced to choose between the safety of her children and a home. She chose to keep her children safe. With nowhere else to turn, Maya and her family entered a New Reach shelter in February.

Maya has found safety and security in shelter.  Her mom has worked with the shelter staff and now has a job and a steady income.  Her family has qualified for a subsidized housing voucher and other benefits, saved enough for a security deposit, and Maya will be moving into her new home this June.

Maya’s story would have a very different ending if not for the critical shelter and case management services provided by New Reach.  The family is safe, in tact, and looking toward a hopeful future.



Natalie, 11, and her 9 year old sister, Alicia, along with their 3 siblings and infant nephew, became homeless when their mom lost her job. These two little girls faced an uncertain future and the possibility of being separated from their mom and from each other. Leaving behind their home and most of their belongings, the girls entered a New Reach shelter with their family.

Alicia and Natalie have found security and stability in shelter. Shelter staff worked with New Haven Public Schools to ensure they stay at the elementary school they have always attended despite the change in their living situation. The shelter after-school program offers a warm and comforting place to get help with homework, work on arts and crafts projects, play with other kids and borrow and read books. They are safe, together, and their mom has found a new job and is saving to move the family to a new apartment.

The sisters’ story would have a much different ending if not for the critical support services provided by New Reach. With a safe place to stay and access to the services their family needs, Alicia and Natalie will soon be able to let go of the fear of being separated from their family and look forward to a more hopeful future.


Angelica, 24, and her two children were living doubled up with family in New Haven when emotional abuse forced her to remove her children from a potentially damaging situation. Unemployed and out of options, Angelica arrived at a New Reach emergency shelter desperate to keep her children Tony, 3, and Sasha, 5, and to stay off of the streets.
When her family couldn’t, New Reach provided a critical safety net for Angelica, offering not just a place to live, but the support and services necessary to ensure her independence moving forward. From the security of their private room with access to free food, clothing, toiletries, and child care, Angelica has worked alongside her case manager to rebuild her life and keep her family together. After months in shelter Angelica is employed full-time for the first time in her life. She is saving to cover a security deposit and first month’s rent, and has received a voucher for subsidized housing from the city. She is looking forward to moving into her own apartment for the first time.

With the support of New Reach, Angelica and her children are building a more hopeful future.


Nicole came to a New Reach shelter when she could no longer stay with her grandmother. 22 years old with a four year old and five months pregnant with twins, Nicole needed more than a place to stay. Without a full time job she was unable to afford child care. Without child care she could not get a full time job. With her due date looming Nicole needed a safe place to stay and support services ranging from pre-natal care to housing and vocational planning, and everything in between.

Upon shelter entry, Nicole was connected to a Healthy Start case worker who was able to ensure she received pre-natal care and enroll her daughter in child care. From there Nicole and her case worker mapped out a plan for her independence that included employment and education, housing, childcare and healthcare. While it took some time and a lot of hard work, today Nicole is employed full-time as a Certified Nursing Assistant and lives in her own, three-bedroom apartment with her daughter and newborn baby girls. New Reach provided critical, holistic, case management services tailored to Nicole’s specific needs, as well as basic shelter, food and clothing. After her stay at New Reach, Nicole and her three children are all healthy and safe with a much more hopeful future ahead of them.